Cochin airport gets global award for quality of service

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The Cochin International Airport Ltd (CIAL) has won a worldwide honor for nature of administration. Air terminal Council International (ACI) Director-General Luis Felipe de Oliveira, in a communique reporting the acknowledgment, said the CIAL reliably conveyed greatness in client care by winning various ASQ grants more than five years during the previous 10 years. 

"The Cochin International Airport has consistently delivered excellence in customer service by winning multiple ASQ awards over five years during the past 10 years and is one of the few six airports worldwide that will receive the recognition this year," he said.

The ACI, a worldwide group of air terminal administrators, set up the Roll of Excellence acknowledgment to those air terminals, which according to the travellers, have reliably conveyed fantastic help. 

CIAL Managing Director S Suhas said the ACIs administration quality projects have been helping the air terminal authorities to guarantee worldwide norms in air terminal activities the board and the Roll of Excellence honour is unquestionably a signal from the worldwide association perceiving CIALs obligation to the travellers.

"We are grateful for this honour and this will give an impetus for our efforts to facilitate one of the best-in- class travel experiences for the passengers. We have won five ASQ awards consecutively in last five years. The backing of the government of Kerala was tremendous," Suhas said.

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