‘Reject Zomato’ trends on social media as the consumer was told he ‘should know Hindi’

Zomato India

Zomato India

A man from Tamil Nadu took to Twitter to outrage his anger as he got in touch with the Zomato consumer service because he found a food item missing.Yet one more controversy for the food delivery app Zomato, as it again faces strong criticism on Twitter. A consumer took to the microblogging site to claim the consumer service as the executive of Zomato told him that he ‘should know Hindi’, and this triggered the consumer a lot. Hence “Reject Zomato '' started to trend on Twitter, as soon as the post from that consumer went viral. On seeing this tweet the food delivery app responded and termed the incident as ‘unacceptable. 

The name of the customer was Vikash who belonged from Tamil Nadu and took to Twitter and went on to post that he got in touch with the Zomato consumer service as he found that one food item was missing from his given order. After contacting the consumer service, Vikash said that the customer service executive told him that his money won’t be refunded as he didn’t know Hindi.

Vikash even shared the screenshot of the chat and through which the ‘Reject Zomato’ has spread like a wildfire on the trending page of Twitter. This incident was not well for Vikash who further went on to write that, "if Zomato is available in Tamil Nadu, they should have hired people who understand the language."  Upon seeing this the executive went on to replay that “for your kind information, Hindi is our national language. So it is very common that everybody should know Hindi a little bit." 

Again in the response, Vikash went on to tweet that, “Also take lessons that being an Indian I should know Hindi." and added, `Tagged me a liar as he didn't know Tamil." Looking into this firing incident Zomato thought to calm down the triggered situation, by commenting that this incident was ‘unacceptable 'and went on to sought Vikash’s contact details and address for the addressing of the issue. But even with all this Vikash didn’t seem to be happy and sought a ‘strong clarification’ and ‘public apology’, from the executive of the company who claimed him and accused him as a liar, and went on to ask him to learn Hindi for any baseless reasons.         

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